30 September 2026
A simpler and more connected emergency response system for international travellers and travel partners
BALI, INDONESIA – Bali is strengthening its destination-support infrastructure with the introduction of 112 as a single emergency number, designed to provide easier and more integrated access to emergency assistance for residents and international visitors.
The Indonesian Central Government has designated Bali as a national pilot project for the implementation of the integrated 112 emergency service. The initiative brings together the national government, Bali Provincial Government and local authorities to improve coordination and response across different emergency services.
For international travel planners, tour operators and destination management companies, the development is particularly relevant. Bali welcomes visitors from around the world throughout the year, and a simple, easy-to-remember emergency contact can provide an additional layer of reassurance when planning and operating travel programmes.
One Number for Different Emergencies
The 112 service is being developed as a single access point for a range of emergency situations, including:
• Medical emergencies
• Fire and rescue
• Natural disasters
• Public safety incidents
• Other situations requiring urgent assistance
Instead of requiring visitors to identify which emergency service they need to contact, the 112 system is designed to connect the call with the appropriate response agency.
The service can be accessed through mobile and fixed telephone services, and emergency calls are provided free of charge. The system is also supported by digital infrastructure intended to improve communication between emergency-response agencies.
For international visitors who may not be familiar with Indonesia’s local emergency numbers, having one central number can make it easier to request assistance when time is critical.
Why This Matters for International Travel Planners
Safety and emergency preparedness are increasingly important considerations for international travel companies when designing programmes and selecting destinations.
For travel planners organising holidays, family trips, incentives, corporate programmes or special-interest tours in Bali, the 112 initiative provides useful information that can be incorporated into pre-arrival communication and operational planning.
Travel companies can include the emergency number in:
• Pre-departure information
• Guest travel documents
• Welcome packs
• Hotel arrival briefings
• Tour leader and guide information
• Group travel operating procedures
• Incentive programme documentation
• Conference and event delegate information
For overseas tour operators, this also provides an additional point of coordination with their Bali-based DMC and local service providers.
Building a More Integrated Emergency Response
Bali’s emergency-response system involves multiple agencies, including disaster management, fire and rescue, health services, police and other relevant authorities.
The development of 112 aims to improve coordination between these services so that emergency reports can be received, assessed and directed to the appropriate agency more efficiently.
The Bali Regional Disaster Management Agency (BPBD) reported 5,889 emergency calls across Bali between 1 January and 19 September 2026, highlighting the importance of effective coordination and response mechanisms.
The Bali Government is preparing the Bali Emergency Service (BES) 112, including a 24-hour call centre, trained personnel, supporting infrastructure, standard operating procedures and coordination mechanisms.
The programme also involves strengthening command centre and dispatch centre capabilities, allowing emergency reports to be forwarded to the relevant response teams.
Particularly Relevant to Bali as a Tourism Destination
Bali’s selection as the national pilot project reflects the island’s role as one of Indonesia’s most internationally recognised tourism destinations.
The emergency system is intended to serve both local communities and visitors, making it particularly relevant to a destination with a large and diverse international visitor population.
For travel planners, this is an important element of destination information alongside accommodation standards, transportation, medical facilities, travel insurance and local operational support.
However, 112 should be viewed as one component of Bali’s wider destination-safety ecosystem. Travel companies should continue to maintain appropriate risk-management procedures and coordinate with their local DMC, hotels, transport providers, medical facilities and other relevant partners.
Useful Information for International Travel Partners
For overseas travel companies planning programmes in Bali, the essential information is:
Emergency Number: 112
Purpose: Integrated emergency assistance
Accessibility: Mobile and fixed telephone services
Cost: Free of charge
Destination: Bali
Development: Bali is Indonesia’s national pilot project for the integrated 112 emergency system
As implementation progresses, travel partners should ensure that their guest communications reflect the latest operational information provided by the relevant authorities and local partners.
Supporting Confidence in Bali Travel
The development of the 112 emergency service represents another step in strengthening Bali’s visitor-support infrastructure.
For international travel planners, the benefit is straightforward: an easy-to-remember emergency number and a more integrated response mechanism can be incorporated into destination briefings and travel-operating procedures.
Combined with Bali’s established hospitality infrastructure, international connectivity, professional tourism services and experienced local DMC network, the initiative contributes to a more connected and responsive destination environment.
For international tour operators and travel advisors, Melali Bali DMC can provide local coordination and on-the-ground assistance for leisure holidays, family travel, incentives, corporate groups, special-interest programmes and other travel experiences across Bali and Indonesia.
Bali — Explore with Confidence, Experience with Local Expertise.
Source: Bali Post, 26 Sept 2026 (Melali Media Team)